How We Handle Your Data

Information We Collect

We collect information you provide directly, such as your name, email address, and payment details when you make a purchase or contact us. We also gather data about your interactions with our website, including pages visited and products viewed, to improve our services. Additionally, we may receive information from third parties, such as payment processors, to facilitate transactions. All data is collected in compliance with applicable laws in India.

• Personal details: Name, email, phone number, and address provided during checkout or inquiries.
• Transaction data: Purchase history, payment methods, and billing information.
• Website usage: Pages visited, time spent, and links clicked to enhance user experience.
• Third-party data: Information from payment providers to process orders securely.

How We Use Your Information

Your data helps us provide a seamless experience. We use it to process orders, respond to inquiries, and personalize your shopping journey. Your information may also be used to send you updates about new products or promotions, but only with your consent. We analyze usage data to improve our website’s functionality and ensure it meets your needs. Your privacy is our priority, and we never use your data for unrelated purposes.

• Order fulfillment: Process and ship your tea and coffee orders.
• Customer support: Respond to your questions or feedback.
• Personalization: Recommend products based on your preferences.
• Marketing: Send promotional emails if you opt in.
• Improvement: Analyze site usage to enhance performance and design.

Data Sharing

We share your information only when necessary to provide our services or comply with legal obligations. Trusted third parties, such as payment processors or shipping partners, may access limited data to fulfill orders. We ensure these partners adhere to strict privacy standards. Your data is never sold or shared with unrelated entities for marketing purposes. We comply with Indian data protection laws in all sharing activities.

• Service providers: Payment processors and couriers to complete transactions.
• Legal compliance: Sharing data when required by law or to protect our rights.
• Business transfers: In case of a merger or acquisition, data may be transferred.

Data Security

We implement robust measures to protect your information from unauthorized access, loss, or misuse. Our website uses encryption to secure data during transmission, and our systems are regularly updated to address vulnerabilities. While we strive to ensure maximum security, no system is completely infallible, and we continuously work to strengthen our safeguards to protect your trust.

• Encryption: Secure Socket Layer (SSL) technology for data transfers.
• Access controls: Restricted access to sensitive data within our team.
• Regular audits: Ongoing checks to identify and fix security gaps.

Your Rights

As a user, you have rights over your personal data under Indian law. You can request access to the information we hold about you, ask for corrections, or request deletion of your data. You may also opt out of marketing communications at any time. To exercise these rights, contact us using the details in the footer. We will respond promptly to your requests in accordance with applicable regulations.

• Access: View the data we have collected about you.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request removal of your data, subject to legal obligations.
• Opt-out: Unsubscribe from marketing emails or notifications.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, such as processing orders or complying with legal requirements. Once no longer needed, your data is securely deleted or anonymized. For example, purchase records may be kept for accounting purposes as required by Indian law, but we minimize retention periods to protect your privacy.

• Order data: Kept for 5 years to comply with tax regulations.
• Account data: Retained while your account is active or until you request deletion.
• Anonymized data: Used for analytics without identifying you.

Third-Party Links

Our website may contain links to external sites, such as payment gateways. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing information. Global Brews ensures that any linked services we directly partner with meet our privacy standards, but we cannot control other external websites.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be noted below. We encourage you to review this policy periodically to stay informed about how we protect your data. If significant changes are made, we may notify you via email if you have subscribed to our communications.

Compliance and Data Protection

At Global Brews, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at globalbrews@gmail.com.